Terms and Conditions


  1. Introduction
    1.1. The present document together with the documents mentioned herein establishes the conditions that govern the use of this website (hereinafter referred to as the “Conditions”) and applies to the contracts concluded between the user and VR Guide Me.

    1.2. VRguide.me is a joint venture between Gabriela Morales, a licensed tour provider authorized to operate in the Czech Republic, and Virtual Arena ÔU, the company that provides the virtual reality technology.

    1.3. VR Guide Me encourages the user to read the Conditions and the Policy and Cookies Policy available on the website (hereinafter referred to as the ‘Data Protection Policies’) carefully before using this website available at www.vrguideme.com. The use of the website and its services is bound by the Terms and Conditions and the Data Protection Policies, including rights and obligations arising from it, in the use of the website.  Should the user refuse to any term, he or she must not use this website. The present Terms and Conditions shall apply to any natural or legal person that contracts the services of VR Guide Me and are applicable to the parties upon conclusion of the contract. Should the user refuse to the present terms and conditions, VR Guide Me is entitled to refuse to provide the service.

  2. Description of service


    2.1. VR Guide Me provides the user with a guided tour of the city of Prague with the experience of a virtual reality that enables to recreate historic moment in the place where they occurred. The main purpose of this service is entertainment. The Virtual Arena ÔU has developed the technology to provide the virtual reality experience according to historic accuracy however it is not responsible for the lack of accuracy of the images nor the narrative. The tour shall be responsible for or be subject to any type of complaint for lack of historical accuracy.
  3. Use or service


    3.1. The use of this service is at the user’s responsibility and the user is the ultimate responsible for his own safety and integrity.

    3.2. The user is responsible of using the Virtual Reality glasses in a safe place, follow the instructions provided by VR Guide Me, specially considering safety measures including but not limited to avoiding its use in roads or near cars, bikes or other vehicles, taking consideration of other pedestrians and street developments.

    3.3. The information relating to starting location and meeting point, route, schedule among others will be provided on the website www.vrguideme.com.

    3.4. Purchased tickets are valid for one year from the date of purchase, unless otherwise stated.

    Who shall and shall not use this service.

    3.5. The service may be used by any person over 14 years of age as well as by any person over 12 years with the presence of their legal tutor. 

    3.6. The virtual experience provides the user with three-dimension scenes that may affect the perception of the user. Users with diagnosed with or with tendency to epilepsy and or seizures, conditions related to the alteration of perception or similar conditions and mental disorders shall not be a user of this tour/virtual reality experience.

    3.7. VR Guide Me shall not be liable for any possible discomfort or complaint experience by the user in this regard. The virtual reality moments staged during the city tour contain visual effects that may cause the users to become agitated or in unknown states of mind, therefore the service is not recommended for people with epilepsy or with a tendency to it. 

    3.8. Persons under the influence of alcohol, drugs, drugs impairing consciousness or other narcotics, as well as persons suffering from epilepsy or who could potentially be impaired by image and sound effects are not allowed to use the service.

    3.9. VR Guide Me shall not be liable if the user is under any of the above-mentioned conditions.

  4. Deposit


    4.1. A necessary deposit shall be constituted of one hundred euros (€100) or documents of identity as necessary step to the handover of the Virtual Reality Glasses either in cash or by credit card. Should the user refuse the deposit, VR Guide Me may cancel the contract.
  5. Price and payment


    5.1. The prices of the services are available at www.vrguideme.com. The purchase via website may only be done by credit card whereas purchase in-person may be done both in cash or by credit card.
  6. Data and privacy policy


    6.1. VR Guide Me may collect the user’s personal data for logistic and operational purposes and shall not disclose it to third parties without prior written consent. 

    6.2. This privacy policy was last updated on 17 May 2022. This privacy policy as well as the terms and conditions have been developed in accordance with the EU General Data Protection Regulation (EU) 2016/679 (GDPR) and the-Privacy Directive (May 2011) . 

  7. Liability


    7.1. Users are obliged to use the tools provided for the service with the necessary duty of care, especially the Virtual Reality glasses and other accessories, and to comply strictly with the instructions provided by the tour guide. The User shall be liable for any damage to the tools during his or her usage, including theft. An estimation of three hundred euros (€300) for damage to the Virtual Reality glasses shall be deducted from the deposit and other damage shall be calculated in accordance to their cost.

    7.2. VR Guide Me shall not be liable for any financial or non-financial damages, including but not limited to physical or mental injury, discomfort during the tour or death. The necessary precautions have been taken to avoid any harm to the user.

  8. Force majeure


    8.1. Conditions of service may change in the following cases:

    8.1.1 Unforeseen event (e.g., illness, accident, delay due to traffic) accepted by VR Guide Me, If the user is also unable to book another suitable date for the Program within the validity period of the Ticket, VR Guide Me shall extend the validity of the Tickets for a maximum of 30 additional days. VR Guide Me reserves the right to examine each case on its own merits, with the proviso that it cannot offer a shorter, but only a longer period than the above-mentioned dates.

    8.1.2 No-show policy:  Should the user not be present at the booking time or cancels with less than 24 hours in advance, the user shall lose any right to rebook or refund.

    8.1.3. VR Guide Me may modify or cancel the tour following the events caused by, directly or indirectly, forces beyond its reasonable control, including without limitation strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, epidemic and pandemics, and interruptions, loss or malfunctions of utilities, communications or computer (software or hardware) services, or other atmospheric conditions that do not allow to conduct the service such as heavy rain, hail, stormy wind or similar or extreme heat. In that event, the user has the right to be refunded or to reschedule within an additional two months.

  9. Dispute resolution


    9.1. All disputes arising out of or in connection with the present contract shall be finally settled amicably and, if not possible, through arbitration as established by VR Guide Me. 

Prague, 29 May 2022

VR Guide Me

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