Terms and Conditions
1.1. The present document together with the documents mentioned herein establishes the conditions that govern the use of this website (hereinafter referred to as the “Conditions”) and applies to the contracts concluded between the user and VR Guide Me.
1.2. VRguide.me is a joint venture between Gabriela Morales, a licensed tour provider authorized to operate in the Czech Republic, and Virtual Arena ÔU, the company that provides the virtual reality technology.
1.3. VR Guide Me encourages the user to read the Conditions and the Policy and Cookies Policy available on the website (hereinafter referred to as the ‘Data Protection Policies’) carefully before using this website available at www.vrguideme.com. The use of the website and its services is bound by the Terms and Conditions and the Data Protection Policies, including rights and obligations arising from it, in the use of the website. Should the user refuse to any term, he or she must not use this website. The present Terms and Conditions shall apply to any natural or legal person that contracts the services of VR Guide Me and are applicable to the parties upon conclusion of the contract. Should the user refuse to the present terms and conditions, VR Guide Me is entitled to refuse to provide the service.
- Description of service
- Use or service
3.2. The user is responsible of using the Virtual Reality glasses in a safe place, follow the instructions provided by VR Guide Me, specially considering safety measures including but not limited to avoiding its use in roads or near cars, bikes or other vehicles, taking consideration of other pedestrians and street developments.
3.3. The information relating to starting location and meeting point, route, schedule among others will be provided on the website www.vrguideme.com.
3.4. Purchased tickets are valid for one year from the date of purchase, unless otherwise stated.
Who shall and shall not use this service.
3.5. The service may be used by any person over 14 years of age as well as by any person over 12 years with the presence of their legal tutor.
3.6. The virtual experience provides the user with three-dimension scenes that may affect the perception of the user. Users with diagnosed with or with tendency to epilepsy and or seizures, conditions related to the alteration of perception or similar conditions and mental disorders shall not be a user of this tour/virtual reality experience.
3.7. VR Guide Me shall not be liable for any possible discomfort or complaint experience by the user in this regard. The virtual reality moments staged during the city tour contain visual effects that may cause the users to become agitated or in unknown states of mind, therefore the service is not recommended for people with epilepsy or with a tendency to it.
3.8. Persons under the influence of alcohol, drugs, drugs impairing consciousness or other narcotics, as well as persons suffering from epilepsy or who could potentially be impaired by image and sound effects are not allowed to use the service.
3.9. VR Guide Me shall not be liable if the user is under any of the above-mentioned conditions.
- Price and payment
7.2. VR Guide Me shall not be liable for any financial or non-financial damages, including but not limited to physical or mental injury, discomfort during the tour or death. The necessary precautions have been taken to avoid any harm to the user.
- Force majeure
8.1.1 Unforeseen event (e.g., illness, accident, delay due to traffic) accepted by VR Guide Me, If the user is also unable to book another suitable date for the Program within the validity period of the Ticket, VR Guide Me shall extend the validity of the Tickets for a maximum of 30 additional days. VR Guide Me reserves the right to examine each case on its own merits, with the proviso that it cannot offer a shorter, but only a longer period than the above-mentioned dates.
8.1.2 No-show policy: Should the user not be present at the booking time or cancels with less than 24 hours in advance, the user shall lose any right to rebook or refund.
8.1.3. VR Guide Me may modify or cancel the tour following the events caused by, directly or indirectly, forces beyond its reasonable control, including without limitation strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, epidemic and pandemics, and interruptions, loss or malfunctions of utilities, communications or computer (software or hardware) services, or other atmospheric conditions that do not allow to conduct the service such as heavy rain, hail, stormy wind or similar or extreme heat. In that event, the user has the right to be refunded or to reschedule within an additional two months.
- Dispute resolution
Prague, 29 May 2022
VR Guide Me